Terms of service
Last updated November 11, 2026
These terms apply to your use of PetEar Pro website and any purchase you make. By using the store or placing an order, you agree to them.
Orders and acceptance
When you place an order you are making an offer to buy. We may accept or decline any order, for example because of stock, pricing errors or suspected fraud. If we decline an order after payment, we will refund you in full.
Prices and payment
Prices are shown in US dollars and may change at any time. Kit prices, multi-item savings and discount codes are applied at checkout. Discounts cannot be combined unless stated, and we may withdraw a code at any time. Taxes and shipping, where they apply, are shown before you pay.
Shipping and returns
Our shipping policy and refund policy are part of these terms.
Pet care products and safety
Our products are for routine external ear care for pets and are not veterinary medicine. They are not intended to diagnose, treat or prevent any condition. Always read the label and instructions, test with care, and stop use and see a veterinarian if your pet shows pain, swelling, redness, discharge, odor or head tilting. Ask your vet before use if your pet has a known ear problem, a damaged eardrum or is on ear medication.
Ear camera
The wireless ear camera is an electronic device. Use it gently, never force it into the ear, keep it away from children, and stop immediately if your pet resists or seems uncomfortable. Follow the charging and safety instructions that come with it.
Product descriptions
We try to show colors and details accurately, but screens vary and packaging may differ slightly from what is shown.
Intellectual property
The content on this website, including text, graphics, logos and images, belongs to PetEar Pro or its licensors. You may not copy or use it for commercial purposes without written permission.
Acceptable use
You agree not to misuse the store, attempt to gain unauthorized access, interfere with its operation, or use it for unlawful purposes.
Disclaimer and limitation of liability
The store and products are provided "as is" to the extent allowed by law. We are not liable for indirect or consequential losses, and our total liability for any claim is limited to the amount you paid for the order in question. Nothing here limits rights you have under consumer law that cannot be excluded.
Governing law
These terms are governed by the laws of the United States and the state in which we operate, unless your local consumer law says otherwise.
Changes
We may update these terms from time to time. The version posted on this page applies to purchases made after the update date.
Contact
Questions about these terms? Email oreeddropping@gmail.com.