Refund policy

Last updated November 11, 2026

30-day returns

If you are not satisfied, you can request a return within 30 days of delivery. To qualify, the item must be unused, unopened and in its original packaging. For hygiene and safety reasons we cannot accept returns of opened ear drops, cleaners or wipes.

How to start a return

• Email oreeddropping@gmail.com with your order number and the reason for the return
• Wait for our reply with return instructions. Please do not send anything back before you hear from us, as our fulfillment partners do not use the return address printed on the package
• Once we receive and inspect the item, we will email you about your refund

Return shipping

Customers pay for return shipping on change-of-mind returns. Original shipping costs are not refundable. If your item is damaged, defective or incorrect, we pay for the return or replacement.

Damaged, defective or wrong items

Contact us within 14 days of delivery with your order number and clear photos of the item and packaging. We will send a replacement or a full refund, and you will not need to return the item.

Refund timing

Approved refunds go back to your original payment method within 5–10 business days. Your bank may take extra time to post the credit.

Cancellations

You can cancel an order before it is dispatched. Email us as soon as possible. Once an order has shipped it cannot be cancelled, but you may return it under this policy.

Non-returnable items

• Opened or used ear drops, cleaners and wipes
• Items that have been damaged by the customer or are missing packaging
• Items returned after the 30-day window

Late or missing packages

If your order has not arrived within the delivery window in our shipping policy, contact us before filing a payment dispute so we can resolve it quickly.